Frequently Asked Questions

jilibdt FAQ — Deposits, Bonuses and Account

This page provides clear and detailed answers to the questions that come up most often when using jilibdt — covering deposits, bonus terms, withdrawals and account management.

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This page is designed for both registered jilibdt members and new players. The questions and answers are organised into four main sections: deposit methods, welcome bonus terms, withdrawal rules and account management. Read this page carefully before you log in to jilibdt if you run into any issues, or before making your first deposit — it will save you time and hassle. If you want to learn about the jilibdt VIP programme or understand the responsible gaming policy, those pages have detailed information as well.

Deposit Questions


Deposits at jilibdt are usually processed within a few minutes. However, mobile network delays can occasionally slow things down. If your balance still does not appear after 15 minutes, contact live chat with your transaction ID and a screenshot of the payment. Do not send the same amount again — the support team will verify and resolve it promptly.

Log in to your jilibdt account, go to the deposit section and select bKash. Send money via bKash to the number shown there. Enter the amount — minimum ৳100 — then submit the transaction ID in your jilibdt account. Your balance will be updated quickly once the details are correct. Send from a personal bKash account and leave the reference or note field blank during payment.

jilibdt does not charge any separate fee on deposits. However, mobile wallet services — bKash, Nagad or Rocket — may apply charges based on their own policies; that is entirely up to the respective wallet provider. It is a good idea to check your wallet's current charge policy before sending.

jilibdt currently accepts deposits through three popular mobile wallets: bKash, Nagad and Rocket. These are the most widely used mobile payment services in Bangladesh, so depositing is straightforward if you have an account with any of them. The minimum deposit for each method is ৳100.

Yes, Nagad is one of the supported deposit methods at jilibdt. The process is the same as bKash — log in to your account, go to the deposit section, select Nagad, send money to the provided number and submit the transaction ID. Your balance will appear once a minimum of ৳100 has been deposited.

The minimum deposit at jilibdt is ৳100 for any game — slots, live casino or sports betting. This applies to every payment method. The limit is set so players can start with a small budget and play at their own pace.

Bonus Terms


When you open a new account at jilibdt and make your first deposit, a 200% bonus is added automatically, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus — making your total balance ৳3,000. No separate code is needed; the bonus is applied automatically on the first deposit.

jilibdt bonuses have a specific expiry period. If the wagering requirement is not met within that time, the bonus and any winnings from it may be forfeited. The exact validity period is shown in the bonus section of your account once the bonus is activated, or you can ask via live chat.

No, the jilibdt welcome bonus applies only once per member — at the time of the first deposit. If the same person tries to claim the bonus by opening multiple accounts, all those accounts may be closed. Only one account is allowed per device or mobile number.

The wagering requirement for the jilibdt welcome bonus is 15 times the bonus amount. So if you receive a ৳2,000 bonus, you need to place bets totalling ৳2,000 × 15 = ৳30,000 before you can withdraw winnings from that bonus. For a larger deposit: depositing ৳10,200 gives a ৳10,000 bonus, a total balance of ৳20,200, and a wagering requirement of ৳10,000 × 15 = ৳1,50,000.

No. The jilibdt bonus cannot be withdrawn directly — it is allocated for playing. Once the wagering requirement is fully met, the winnings earned from the bonus can be withdrawn. The original deposited amount can be withdrawn at any time without wagering, subject to the minimum withdrawal of ৳1,000.

The jilibdt welcome bonus is 200%, with a maximum of ৳10,000. To receive the full ৳10,000 bonus, you need to deposit at least ৳5,000 (৳5,000 × 200% = ৳10,000). Depositing more than ৳5,000 will not increase the bonus beyond ৳10,000. Smaller deposits will receive a proportional bonus.

Withdrawal Questions


The minimum withdrawal amount at jilibdt is ৳1,000. Withdrawal requests below this amount are not processed. You can submit a withdrawal request if you have at least ৳1,000 in real money balance in your account and any applicable wagering requirement has been met.

Once a withdrawal request is approved at jilibdt, the money typically arrives in your bKash, Nagad or Rocket account within 5 to 30 minutes. In most cases it is closer to 5 minutes. During busy periods or late at night it may take a little longer, but it does not exceed 30 minutes.

A 'Pending' status after submitting a withdrawal request is normal — it means the request is being verified. If it remains pending for more than 30 minutes, contact jilibdt live chat with your withdrawal ID or account details. A pending withdrawal can sometimes also be caused by an incomplete wagering requirement, which you can verify through live chat as well.

No, jilibdt only approves withdrawals to a mobile wallet registered in the account holder's own name. It is not possible to send money to another person's bKash, Nagad or Rocket number. This is done to protect the security of the account and the funds.

Yes. All three methods are available for withdrawals at jilibdt: bKash, Nagad and Rocket. You can choose any one of them when making a withdrawal. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum withdrawal is ৳1,000 for each method.

Member Account


Personal account details at jilibdt — such as your mobile number or name — cannot be changed on your own. For such changes, contact the support team via live chat or email. You may be asked to provide some information for identity verification. This process is followed for security reasons.

Click the 'Forgot Password?' option on the jilibdt Login page. An OTP will be sent to your registered mobile number. You can use that OTP to set a new password. If you do not have access to your mobile number either, contact live chat to verify your identity and get assistance.

Enter your username and password to log in to jilibdt from the new device. As a security measure, OTP verification may be required the first time you log in from a new device. If you are using the jilibdt App, install the app and log in the same way — there is no need to create a new account.

jilibdt usernames are generally created using English letters and numbers. Passwords should be at least 8 characters long, and using a mix of uppercase letters, lowercase letters and numbers makes your account more secure. Avoid using your date of birth or any easily guessable password.

No, only one account can be operated from a single device. Running multiple accounts on the same device is against jilibdt's rules. If detected, both accounts may be closed and the balances forfeited. Different family members may each have their own account, provided they use separate devices.

Under jilibdt's responsible gaming policy, any member can place their account on a temporary break or close it permanently. To do so, inform the support team via live chat or email. Action will be taken promptly after the request is received.

Still have questions?

Contact our support team directly below — always ready to help in both Bangla and English.

Get Direct Support


If you could not find the answer to your question on this FAQ page, the jilibdt support team is available 24 hours a day, 7 days a week. Support is provided in both Bangla and English.

Live Chat

Use the live chat option on the site for immediate assistance. Active 24/7 — you can chat in Bangla.

Email Support

For detailed issues, contact us by email: [email protected]